Caven terms and conditions

User Terms and Conditions

The services available at, herein referred to as the "Site", are owned and operated by Caven (UK) Ltd, registered office: 864 Washwood Heath Road, Birmingham, B8 2NG, herein referred to as the "Company", and are provided to the consumer, herein referred to as the "User" and the solicitor, herein referred to as the "solicitor".

Please direct postal correspondence to Caven, 864 Washwood Heath Road, Birmingham. B8 2NG

In consideration of the covenants specified below and on any official attachments, the parties for themselves, their successors, and assigns mutually agree hereto:

  • 1. SERVICES. The Company offers a User to solicitor marketing service. The site provides those seeking legal services with the opportunity to locate solicitors who are interested in providing legal services to the User. Herein referred to as the "Service".
  • 2. USER ASSUMES RESPONSIBILITY. The Company does not warrant the validity and accuracy of information submitted by Users or solicitors. The Company does not guarantee the quality of any work product by solicitors.
  • 3. CONDUCT. You agree to provide true and accurate information when using the site. You may use another person's email address or the name of another individual when using this site and agree to notify the company immediately of any unauthorised use of your email or any other breech of security. The company will not be liable for any loss or damage arising from your failure to comply.
  • 4. DISCLAIMER OF USER-SOLICITOR RELATIONSHIP AND LEGAL REPRESENTATION. Use of this Service is not intended to and does not create solicitor/Client relationship between a solicitor and User. Establishment of a solicitor/Client relationship must occur outside the scope of this Service. The Service offers no legal advice, recommendations, endorsements, or legal representation of any sort. The Service offers Users a means to obtain guidance on appropriate legal advisors. The Company does not practice law, nor provides legal services. Each User is solely responsible for making his, her or its own selection of solicitor. The Company does not charge Users a fee to use the Service. The Company and the User are aware that legal services provided by a solicitor/law firm will not be free of charge. Legal fees may be charged by a solicitor/law firm to the User and both parties hereby release the Company from the responsibility of those legal fees.
  • 5. DISCLOSURE. Because of the nature of the Internet any and all information provided through this Service is subject to interception by third parties. By continuing to use this Service you hereby acknowledge that disclosure of electronic communications sent through the Service may occur. Therefore, Users should avoid disclosing any privileged and/or specific information regarding matters for which legal representation is sought. Specific information would include, by way of example only, names of persons, businesses, and facts that would readily identify the parties involved in the legal issue or dispute. Users should describe their issue or dispute in the general terms only. Specific information should only be revealed after the User has selected a solicitor and made contact outside the Service (e.g. via telephone or appointment).
  • 6. PRIVACY AND DISCLOSURE OF INFORMATION. The User hereby agrees that by releasing their name, email address and telephone number to a solicitor, that they acknowledge that they are wilfully providing this personal data in an attempt to initiate contact with one or more of the solicitors. User understands that by accepting these terms and conditions, he/she agrees that the Company and the site are not responsible for any legal advice or information given by a solicitor who elects to contact them and understands that by releasing their name, email address and telephone number they hereby forfeit their privacy and anonymity under these terms and conditions. Our full Privacy Statement should be read at The User also accepts that Caven has the irrevocable right to seek and obtain the case status and fee information from the solicitor.
  • 7. SOLE DISCRETION WITH USER AND SOLICITOR. Solicitor acknowledges User has discretion whether to instruct any solicitor who responds to a request. The Company does not and will not direct a User in the selection of a solicitor or limit the ability of a solicitor to use his or her own judgment in the practice of law
  • 8. CONFLICTS CHECKS. Solicitor bears sole responsibility for checking for conflicts of interest between the User and other clients of the solicitor. Conflict checks require User to provide their name and contact information and the identity of any affiliated entities, opposing individuals and entities, and such other information as a solicitor may require.
  • 9. COLLECTION OF PII. The Company only collects User's personally identifiable information ("PII") that is provided by User while posting a case for the purpose of seeking legal services. Examples of PII that may be requested include: first and last name, address, email address, and telephone number. In order to allow the Company to comply with applicable legal requirements, Users will never be asked for payment or credit card information.
  • 10. RELEASE. solicitors and Users release, acquit and forever discharge the Company, its directors, officers, employees and shareholders from any and all claims, demands, losses, injuries, liability, or damages of any kind and nature, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way contacted with the Service, any disclosure resulting from your use of the Service, any conflict of interest, ethical violation, or any alleged malpractice arising out of any Users use of the Service in locating a solicitor.
  • 11. SRA CODE OF CONDUCT 2017. Caven will comply at all times with the SRA Code of Conduct 2017 as published and amended by the Solicitors Regulation Authority ("the Code") and in particular with the provisions of Chapter 9 of the Code. This service is free to Users. If any User submitting case details subsequently receives an offer from a solicitor and that User chooses to instruct that solicitor, the solicitor will pay Caven a referral fee and/or an annual membership fee to participate in our solicitor network. The referral fee will vary from 10-20% of the legal fees (ex disbursements and VAT) depending on the nature of the case. The solicitor will not charge this fee to the User.
  • 12. AMENDMENTS TO THIS AGREEMENT. Caven may amend this Agreement at any time by posting the amended terms and conditions on the Site.
  • 13. If your case is a claim captured by the 2006 Compensation Act, and you are unhappy with the service provided, then you have the right to make a complaint. Our complaints procedure is as follows:

    a. Complaints may be made in writing, by e-mail, by telephone or in any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006. Our email address is This email address is being protected from spambots. You need JavaScript enabled to view it..

    b. We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing or by email if a complaint has been made outside the time limit that we are prepared to consider.

    c. We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.

    d. Within four weeks of receiving a complaint, we will send you either:

    i) a final response which adequately addresses the complaint; or
    ii) a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.

    e. Within eight weeks of receiving a complaint we will send you either:

    i) a final response which adequately addresses the complaint; or
    ii) a response which explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.

    f. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.

    g. In you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to the Legal Ombudsman, whose details can be found at:

  • h. The Regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.

  • 14. BLOG GUIDELINES. Caven does NOT assume responsibility or liability for any content posted by you or for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such posts in the Blog -

Important information

For [selected AoL] law, solicitors will charge a minimum fee of £250 to provide an initial consultation and written opinion on your case. We have a number of recommended law firms in our network who could provide this service to you at the most competitive price. If you would like to proceed, click ‘Paid advice’ below and one of our advisors will call you on a free-of-charge basis to discuss this further with you.