Caven makes 150,000th client introduction to law firm


Press Release - May 2010

Caven, the UK’s leading provider of client introductions to a network of over 500 UK law firms, has now introduced 150,000 potential clients to its member firms since the company was formed in January 2006.

Over the last 12 months, Caven, part of Thomson Reuters, has more than doubled the number of client enquiries it makes to its member firms compared to the previous year. Caven says that there is increasing demand from consumers for referrals to quality-assured solicitors.

James Vintin, Managing Director of Caven comments: “The business of matching consumers to the right law firm has soared in the past few years, for two main reasons. Firstly, the public need help in navigating an incredibly diverse and complicated legal profession. Combined with that, more and more consumers are using the Internet to find a solicitor.  A clear indication of this is the fact our website now receives 100,000 visitors every month.”

James Vintin says that professionally run referral networks such as Caven are now delivering real value to consumers and small businesses by rapidly selecting the exact law firm with the right specialist expertise and location from a wide panel of quality-assessed law firms.

Comments James Vintin: “Finding the appropriate law firm rapidly can be crucial, but unless you are fortunate enough to have a relevant and reliable personal recommendation, a huge amount of time can be spent researching and qualifying different firms. In place of that, a referral network can do these things quickly and effectively whilst being absolutely free of charge to the consumer.”

“Consumers also have better control over pricing as they are able to specify whether they require a fixed fee pricing structure, no-win-no-fee or a specialist firm in a niche area at the outset. Additionally, they can benefit from up-front free advice which can be difficult to access from traditional law firms.”

Caven says that law firms can benefit a great deal from referral networks because they allow them to compete for work without having to invest heavily in their own advertising budget. In the case of Contact law, all consumer enquiries are filtered by an experienced team of case handlers, such that only quality referrals are passed to partner solicitors.

James Vintin explains: “By using a referral network, law firms can rely on the quality and value of their service offering to win them business. Because consumers can find them under a referral system, even small, niche practices can flourish, regardless of where in the country they are located.”

He adds: “With law firms currently facing the huge challenges of the Legal Services Act, referrals are more important than ever in helping quality legal practices reach out to consumers.”

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Tamara Smith
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Jonathan Stevens
Rhizome PR
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