Triage Call Handler

 

Caven, an entrepreneurial business unit of Thomson Reuters, is a fast-growing, business that uses the internet to generate clients looking for legal advice and introduces them to our panel of 5,000 solicitors across the UK.

We are looking for full-time, permanent Call Handlers to field inbound calls from clients looking for legal advice and refer them to one of our Case Handlers.
 

The ideal candidate:

  • Must have excellent communication skills over the phone and email
  • Must be organised and able to work efficiently
  • Must have a professional approach and able to speak to people at all levels
  • Be able to work autonomously and as part of a team

Preferred experience/skills:

  • Phone based customer service work, telesales or call centre.
  • Working towards set targets in a busy environment
  • Language fluencies are an advantage but not essential
In return, we offer a competitive salary (comprised of basic + commission), significant benefits, including a generous holiday allowance, and great career progression opportunities.
 
Please forward your CV and a brief introduction to emma.kiley@craven.org.uk and we will respond to candidates that we wish to take forward within 7 working days. Please note that, due to the number of applicants that this role attracts, we are only able to respond to successful candidates.
 
 
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What our clients say about us
"I'm very happy with the service you have provided and with Caven. I have already recommended your website to my friends."

Carolina, Employment law, London, Aug 12
"Thank you so much for your recommendation. The solicitor suggested really interesting alternatives, and gave me moral support. I'm so glad I came across your website."

LR, Kingston, Nov 10
"We engaged the solicitor's services and everything has been fantastic. It was such a relief...I wish I had called you earlier and saved myself hours of calls!"

Jaye, Civil litigation, N. Yorks, Feb 13
"Having accepted referrals for several years through Caven, I have been most impressed by the quality of their leads and their professional approach."

AE, Manchester Solicitors, July 09
"I was offered unbiased and honest opinions from the firm you put me in touch with. I felt unpressured and this took a weight off my mind."

KS, Employment law, Oxford, July 12
"Caven's solicitors were fantastic and won me the compensation I was hoping for following my accident."

Tom F, PI, Edinburgh, March 09
"Sincere thanks for making things a lot easier for me and my family. When I contacted you initially I really didn't know where to start and was terrified by what costs might be involved."

TC, London, March 11
"Your service was very quick, easy to use and I got legal advice in a language I could understand. Superb service!"

RC, Bristol, July 11
"Initially I was sceptical about asking a question online (never having done that before) but would do it again and would recommend others do the same."

Pete Chambers, Feb 12
"Without Caven I wouldn't be here right now. Excellent customer service, and representation from the firm, and now I have my Resident Card. Thank you!"

Farah Hawk, Immigration, Oct 12