Frequently asked questions about Caven: what do you need to know?

There are many questions which crop up when thinking about speaking to a solicitor. For information about our service and how we work take a look at the faqs below.

1) Using a solicitor:

When should I use a solicitor?

If you have an issue or dispute that involves the law, it is always a good idea to get some legal advice. When you speak to a solicitor, they may be able to advise ways that you can solve the problem yourself, or they may advise you to instruct them to do it for you.

If your matter is complex or if you need to be represented, it is certainly advisable to contact a solicitor. The most common disputes people use solicitors for are: family disputes; civil litigation; and employment law disputes.

In addition to helping resolve disputes, solicitors can also help with day-to-day personal and business matters, such as: will writing; tax returns; drawing up company policies; and business compliance.

When should I use a barrister?

Barristers provide expert advice and advocacy. They are the professionals you see arguing in court, usually attired in a gown and wig. Barristers generally specialise in a particular area of law, and thus they are experts at their area of law.

For this reason, if you have a complex case you should contact a barrister. They may simply give you expert legal advice, or they may represent you in court; this is ideal if your case will involve cross-examining witnesses in court and making complex legal arguments.

Can you get me in touch with mediators and other legal professionals?

Yes. We have many experienced mediators on our network. Mediators can help you with all types of disputes, such as family disputes and disputes between neighbours.

We also have other legal professionals such as conveyancers and will writers, who may be more suitable and cost-effective for your needs. And we also work with financial advisors. Just ask us!

How much do solicitors cost?

The cost of a solicitor varies upon many factors such as: the type of case; the complexity of the case; whether the matter is contested; the duration of proceedings; the experience of the solicitor; and the prestige of the firm.

As a basic estimate, you can expect to pay between £150-350 per hour. For straightforward matters, solicitors may offer a fixed-fee service. For example, many solicitors offer fixed-fee services for will-writing and visa applications. We work with many firms who offer a free call to the client to gauge whether or not there is a case, so it's always worth asking about this.

2) Choosing a solicitor:

What factors should I consider when choosing a solicitor?

What is important to you in a solicitor will always vary. But some of the main things to keep in mind are:

  • Expertise – the more complex or important your case is, the more specialist solicitor you should choose. Many solicitors are specially accredited under the SRA and Law Society accreditation schemes
  • Location – if you need to be represented in court, or consult frequently with your solicitor, or if you just prefer face-to-face contact, choosing a local solicitor might be your preference. For some types of matters, such as conveyancing, using a remote solicitor may be suitable
  • Cost – a solicitor’s hourly rate and their estimation of costs should be considered
  • Funding options – if you need flexible payment options, such as legal aid, no-win, no-fee, deferred payment, you should specify this from the start

Caven can take these and any other factors you may have into account when recommending a solicitor.

How can Caven help me find a solicitor?

Caven has more than 5,000 solicitors across the UK on its network, across all areas of law. We can find the best solicitor for you based on your preferences. And, we can get you in touch with them the same day - no leaving voicemails for secretaries and waiting for a call back! We will also follow up to make sure you are happy with the service you have received.

3) How our service works:

A free service? How does that work?

Caven is a free service to you, the client. In the event that you instruct a solicitor, Caven will be paid a referral fee by the solicitor that is equivalent to 15% of profit costs on your case and/or an annual membership fee to participate in our solicitor network. This cost will not be added to your bill – it is funded entirely by the solicitor as part of their marketing costs. This leaves the service free for you.

Is Caven connected to any law firms?

No. Caven is entirely independent. We are not connected to any particular law firms and all of our firms are objectively selected to be part of our network.

How is Caven regulated?

As a referral company Caven complies with Chapter 9 of the SRA Code of Conduct 2017 regarding referrals. The Solicitors Code of Conduct is written by the Solicitors Regulation Authority (SRA), the independent regulatory body of the Law Society of England and Wales.

Caven is careful to ensure that we meet the standards set for us by the SRA. What this means for you is that any solicitor to whom we refer you is an independent professional, from whom you will receive impartial and confidential advice. Once we have put you in contact with a solicitor it is up to you to decide whether to use them; you are free to choose another solicitor, and we have no influence over your choice. This means that your solicitor will always be acting in your interests only.

How do you assure my confidentiality is protected?

Your confidentiality is important to us. We will not disclose your information to any other party without your prior consent. Your information only goes to the firm that we recommend to you, in accordance with our terms and conditions, which you can read on our site.

What happens when I contact you (or ask you to call me back)?

When you leave our details on our call-back form within business hours, our client advisors will call you back within 30 minutes. You will have a dedicated client advisor who will listen to your legal needs and your preferences in choosing a solicitor. We will then search our network of solicitors based on those criteria and match you to the right solicitor for your needs. We will get the solicitor to give you a call directly to discuss your situation.

If you are happy with your conversation with the solicitor, you can go ahead and instruct the solicitor. If not, we can help you find another solicitor. We will follow up to make sure you are happy with the solicitor we have recommended to you.

Can you give legal advice?

No. Whilst our experienced client advisors are knowledgeable about the law, they are not qualified lawyers and therefore cannot give you legal advice. You will need to get legal advice from the solicitor we put you in touch with.

4) Quality solicitors:

How do you assure the quality of the solicitors you recommend?

All of our solicitors are members of the Law Society and regulated by the SRA. We also work with employment advocates and other non-law firms who are all regulated by the Ministry of Justice or another regulatory body where such exists. Our solicitors are chosen for their specialist expertise in their area of law so you know you are talking to an expert for your issue and not a general practitioner.

And, we only work with solicitor firms which have high levels of customer service; we maintain the quality of our solicitor network by getting feedback from our clients to make sure they are happy with the quality of the service they are receiving from the recommended solicitor.

How do you choose specialist solicitors?

Most of our solicitors specialise in one or more niche areas of law. They may additionally be specially credited by the SRA and Law Society Accreditation Schemes, or member of specialist panels.

We keep track of this information, and all of the solicitors on our network are categorised in accordance with their specialty area, amongst other things. Because we deal with them frequently, we can identify when a solicitor with specialist experience has dealt with a case similar to yours.

Important information

For [selected AoL] law, solicitors will charge a minimum fee of £250 to provide an initial consultation and written opinion on your case. We have a number of recommended law firms in our network who could provide this service to you at the most competitive price. If you would like to proceed, click ‘Paid advice’ below and one of our advisors will call you on a free-of-charge basis to discuss this further with you.