Case Handlers - Spanish speaker

 

FindLaw UK, an entrepreneurial business unit of Thomson Reuters, is the UK arm of the world’s leading provider of online legal information and Internet marketing solutions for law firms. FindLaw UK also runs the Caven service, the UK’s leading provider of client-solicitor introductions.

We are looking for Spanish speaking Case Handlers to join the Caven Case Handling team, responsible for introducing clients to our panel of 5,000 solicitors across the UK and Spain.

The ideal candidate:

  • Must have excellent communication skills over the phone and email
  • Must be organised and able to work efficiently to deadlines and targets
  • Must have a professional approach and able to speak to people at all levels
  • Be proactive and have a positive attitude to their work, ability to prioritise workload
  • Be able to work autonomously and as part of a team

Essential skills/experience:

  • Native/fluent in Spanish spoken and written
  • Strong background in inbound customer service or telesales
  • Experience of working towards performance targets in a busy environment
  • Self motivated with a positive attitude
  • Organised, efficient, good time management

Additional skills/not essential:

  • Legal background not essential but may be beneficial
  • Additional language fluencies are advantageous but not essential

In return we offer:

  • Market competitive salary + generous commission
  • Significant benefits package, to including contributory pension, health insurance and generous holiday allowance and many more
  • A fun and lively working environment in a fast-growth company
  • Great career progression opportunities

If you think you are suitable for this position, please send your CV and a brief introduction to emma.kiley@craven.org.uk  and we will respond to candidates that we wish to take forward within 7 working days. Please note that, due to the number of applicants that this role attracts, we are only able to respond to successful candidates.

 

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