Case Handlers - French speaker


FindLaw UK, an entrepreneurial business unit of Thomson Reuters, is the UK arm of the world’s leading provider of online legal information and Internet marketing solutions for law firms. FindLaw UK also runs the Caven service, the UK’s leading provider of client-solicitor introductions.

We are looking for a dynamic, professional people with language fluency in French to join the Caven Case Handling team, responsible for introducing clients to our panel of 5,000 solicitors across the UK and Europe.

The ideal candidate:

  • Must have excellent communication skills over the phone and email
  • Must be organised and able to work efficiently to deadlines and targets
  • Must have a professional approach and able to speak to people at all levels
  • Confidence speaking in both French and English
  • Be proactive and have a positive attitude to their work, ability to prioritise workload
  • Be able to work autonomously and as part of a team

Essential skills/experience:

  • Native/fluent in French
  • Strong background in inbound customer service or telesales
  • Experience of working towards performance targets in a busy environment
  • Excellent communicator
  • Self motivated with a positive attitude
  • Organised, efficient, good time management

Additional skills/not essential:

  • Legal background not essential but may be beneficial
  • Additional language fluencies are an advantage but not essential

In return we offer:

  • Market competitive salary comprised of basic and commission
  • Significant benefits package, to including contributory pension, health insurance and generous holiday allowance and many more
  • A fun and lively working environment in a fast-growth company
  • Great career progression opportunities

Please visit our website at If you think you are suitable for this position, please send your CV and a brief introduction to and we will respond to candidates that we wish to take forward within 7 working days. Please note that, due to the number of applicants that this role attracts, we are only able to respond to successful candidates.

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