About consumer protection law


Basic consumer rights

When you buy any goods or services your rights as a consumer are protected by consumer protection law. The main laws you should be aware of include: 

  • The Sale of Goods Act
  • Consumer Credit Act
  • Supply of Goods and Services Act
  • The Distance Selling Regulations
  • The Data Protection Act

Much of the consumer protection law that is currently in force is designed to protect you when you enter into a contract to buy any goods or services from a supplier. Consumer protection law is also there to help you fight any scams that some criminals use, such as selling counterfeit goods online. It is important to be aware of your basic rights when buying any goods or services either from a physical shop or via the internet.

Violation of consumer protection law

If you feel that your rights have been compromised, consumer protection law gives you the right to complain to the company that sold you the goods or services. In some instances, using a solicitor to make the complaint on your behalf can be more effective than making it yourself. A consumer protection law solicitor will be able to advise you on your particular case.

After you have made your initial complaint you should receive a response from the business from which you purchased the goods or services. If their response is not satisfactory, your solicitor can advice you on the available legal avenues.

If the matter goes to court, all the elements of your case will be looked at and the court will decide on the appropriate course of action. If you intend to take your case to court, the services of a solicitor are absolutely essential. Try and contact a qualified solicitor as early in your case as you can, as this will give your case the maximum chance of a successful outcome.

If you would like to obtain legal advice about consumer protection law, Caven can put you in touch with a local specialist consumer law solicitor free of charge. So, if you have any questions or would like our help in finding local consumer law solicitors please call us on 08001 221 2299 or complete the web-form above.

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